COVID-19 | Dovetail Framing



COVID-19 FAQ

Here are some frequently asked questions, in order to help you better understand the impact COVID-19 is having on the way Dovetail Framing currently operates. 

Information correct as at 5th January 2021

Are you still open?

As of 5th January 2021, England has entered another period of lockdown, and as a result, non-essential businesses like Dovetail Framing have had to close to the public. That means that no visitors can enter the workshop, and no face-to-face consultations can take place in customers’ homes. 

 

Will I still be able to get  my work when it is finished?

From a business point of view, this lockdown is different to the last. I am still allowed to carry out deliveries and will be arranging to drop finished work back to customers as it is completed. If you would rather wait until after the lockdown period is over, I will be happy to store work until a more convenient time. 

 

Can I place a new order with you?

Given the COVID situation, I have decided to close the workshop for a while and to suspend home consultations. The situation is still difficult and I’m sure you will understand the need to support efforts to bring the pandemic to an end as soon as possible.

 

When will these new arrangements be changed?

The Government have indicated that non-essential retail businesses will be able to open again on 12th April. I am intending to resume appointments at that time providing advice doesn’t change. Needless to say, I am looking forward to getting back to work and seeing customers once more.

 

Can I still talk to you about future framing work?

By all means. Please call me on 01794 341274 or e-mail on info@dovetailframing.co.uk. I am currently keeping a list of customers who would like me to contact them once appointments are again possible. Please let me know if you would like to be included.