Here are some frequently asked questions, in order to help you better understand the impact COVID-19 is having on the way Dovetail Framing currently operates.
Information correct as at 5th November 2020
Are you still open?
As of 5th November 2020, England has entered another period of lockdown, and as a result, non-essential businesses like Dovetail Framing have had to close to the public. That means that no visitors can enter the workshop, and no face-to-face consultations can take place in customers’ homes. I am still working in the background and will be completing a large number of orders that are still outstanding.
Will I still be able to get my work when it is finished?
From a business point of view, this lockdown is different to the last. I am still allowed to carry out deliveries and will be arranging to drop finished work back to customers as it is completed. If you would rather wait until after the lockdown period is over, I will be happy to store work until a more convenient time.
Can I place a new order with you?
Consultations are much easier conducted face-to-face, and so it would be better if you can wait until 2nd December when that will hopefully be possible again. If you need work completing more urgently, then you will be able to send work in or drop work off in a socially distanced way by appointment. You will not be able to enter the workshop and no discussion of possible framing styles or viewing of samples will be possible. Any further discussion will have to take place by phone, e-mail, Whatsapp or Skype.
When will these new arrangements be changed?
The Government have indicated that the current lockdown will come to an end on 2nd December, but at this stage we have no idea what will replace it. These arrangements will continue until further notice.
Can I still talk to you about future framing work?
By all means. Please call me on 01794 341274 or e-mail on email@example.com